Privacy policy

Privacy Policy

SERENA OUTLET

At SERENA OUTLET, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • Browsing data (IP address, browser type, pages visited)

2. How We Use Your Information

Your personal data is used to:

  • Process and deliver your orders

  • Manage payments and prevent fraud

  • Communicate with you regarding orders or customer service inquiries

  • Improve our website, products, and services

  • Comply with legal obligations

3. Sharing of Information

We do not sell, trade, or rent your personal data.

Your information may be shared only with trusted third parties such as:

  • Payment service providers

  • Shipping and logistics partners

  • Technical service providers necessary to operate our website

All third parties are required to keep your information secure and confidential.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

5. Cookies

Our website uses cookies to:

  • Enhance user experience

  • Analyze website traffic and performance

You can manage or disable cookies through your browser settings at any time.

6. Your Rights

Depending on your location and applicable data protection laws (such as GDPR), you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to or restrict certain data processing activities

To exercise your rights, please contact us via email.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

SERENA OUTLET reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with immediate effect.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us: