Terms of service

Terms of Service

SERENA OUTLET

Contact Details
Email: ANASTASIJAKRUTAJEVA@proton.me
Address: L. CIBATU RAYA NO. 785, KABUPATEN BANDUNG
Website: www.serenaoutlet.com

These Terms of Service govern your use of the website www.serenaoutlet.com and any purchases made from SERENA OUTLET. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General Conditions

SERENA OUTLET reserves the right to refuse service to anyone for any reason at any time. You agree not to use our products or services for any illegal or unauthorized purpose.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.

3. Products and Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
We make every effort to display product descriptions, images, and colors accurately; however, we cannot guarantee that your device’s display will reflect the actual product.

4. Prices and Payments

All prices are listed in British Pounds (£) unless stated otherwise.
SERENA OUTLET reserves the right to change prices at any time without prior notice.
Payment must be completed in full before an order is processed.

5. Order Acceptance and Cancellation

We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraud.
If your order is cancelled after payment, you will receive a full refund.

6. Shipping and Delivery

SERENA OUTLET offers the following delivery options:

  • Standard Delivery (5–6 business days) – Free

  • Express Delivery (1–2 business days) – £4.99

  • Pick-Up Point Delivery (3–5 business days) – £2.99

Delivery times are estimates and may vary due to factors beyond our control. SERENA OUTLET is not responsible for delays caused by carriers, customs, or unforeseen circumstances.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms of Service. Please review it carefully before making a purchase.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of SERENA OUTLET and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content without prior written permission.

9. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

10. Limitation of Liability

To the maximum extent permitted by law, SERENA OUTLET shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Indemnification

You agree to indemnify and hold harmless SERENA OUTLET from any claims, damages, or expenses arising from your breach of these Terms or misuse of our website.

12. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the United Kingdom.

13. Changes to Terms

SERENA OUTLET reserves the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being posted on the website.

14. Contact Information

For any questions regarding these Terms of Service, please contact us: