Shipping policy

Shipping Policy

SERENA OUTLET

Contact Details
Email: ANASTASIJAKRUTAJEVA@proton.me
Address: L. CIBATU RAYA NO. 785, KABUPATEN BANDUNG
Website: www.serenaoutlet.com

At SERENA OUTLET, we aim to provide reliable and transparent shipping services. Please review the information below regarding order processing, delivery methods, and shipping conditions.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email once your order has been shipped.

2. Shipping Methods and Delivery Times

SERENA OUTLET offers the following delivery options:

Standard Delivery

  • Delivery time: 5–6 business days

  • Cost: Free

Express Delivery

  • Delivery time: 1–2 business days

  • Cost: £4.99

Pick-Up Point Delivery

  • Delivery time: 3–5 business days

  • Cost: £2.99

Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, weather conditions, or customs procedures.

3. Shipping Areas

We currently ship to the United Kingdom and selected international destinations.
Available shipping options and fees will be displayed at checkout.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive an email containing your tracking number (if applicable).
Tracking information may take up to 24 hours to become active.

5. Incorrect Address

Please ensure that your shipping address is accurate and complete.
SERENA OUTLET is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Additional shipping fees may apply for reshipment.

6. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery time, please contact us at ANASTASIJAKRUTAJEVA@proton.me.
If a package is confirmed as lost by the carrier, we will assist you with a replacement or refund in accordance with our policies.

7. Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply and are the responsibility of the customer.
SERENA OUTLET is not responsible for delays caused by customs clearance.

8. Contact Information

For any questions regarding shipping or delivery, please contact us: